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PRIVACY POLICY OF LA BASTIDE SARL

La Bastide SARL's commitment to the protection of privacy

Because we consider you a valued guest, our top priority is to offer you exceptional stays and moments.
Your complete satisfaction and trust in La Bastide SARL are essential to us.
Therefore, as part of our commitment to meeting your expectations, we have implemented a privacy policy that ensures the protection of your personal data.
This policy describes our commitments to you and the way in which La Bastide SARL uses your personal data.

10 principles of La Bastide SARL to protect your personal data

In accordance with the applicable regulations, in particular the General Data Protection Regulation (GDPR) in Europe, we have defined the following 10 principles for handling your data:

  1. Lawfulness: We only use personal data if:
    • we have obtained the person’s consent, OR
    • this is necessary for the performance of a contract to which the person is party, OR
    • this is necessary for compliance with a legal obligation, OR
    • this is necessary to protect the vital interests of the person, OR
    • we pursue a legitimate interest and the use does not impair the freedoms and interests of the person.
  2. Fairness: We explain how the personal data collected is used.
  3. Purpose limitation and data minimization: We only collect the personal data that we really need.
  4. Transparency: We inform the data subjects about the use of their data.
  5. Facilitating the rights of data subjects: Access to data, rectification and erasure of data and objection to data processing.
  6. Retention periods: We only retain personal data for limited periods of time.
  7. Data security: We ensure the integrity and confidentiality of personal data.
  8. Data protection by third parties: If a third party uses personal data, we ensure that they can protect it.
  9. Data transfers outside the EU: We ensure that data transfers are protected by appropriate legal measures.
  10. Data breaches: We notify the relevant data protection authorities and data subjects in the event of data breaches that pose a high risk to the rights and freedoms of individuals.

What personal data is collected?

At various times we may collect information about you or your companions, in particular

  • Contact details (e.g. surname, first name, telephone number, e-mail);
  • Personal information (e.g. date of birth, nationality);
  • Information about your children (e.g. first name, date of birth, age);
  • Credit card number (for transaction and reservation purposes);
  • Information on an identification document (e.g. identity card, passport or driver’s license);
  • Membership number of the loyalty program or a partner program (e.g. airline loyalty program) and information about your activities within the loyalty program;
  • Arrival and departure dates;
  • Questions/comments during or after a stay in one of our houses;
  • Technical and location information generated as part of the use of our websites and apps.

On what occasions is your personal data collected?

Personal data may be collected on various occasions, in particular

  • Hotel activities: Room reservation, check-in and billing, stay and services offered, consumption in the hotel bar or restaurant during a stay, inquiries, complaints and/or disputes.
  • Participation in programs or marketing activities: registration in loyalty programs, participation in satisfaction surveys (e.g. Guest Satisfaction Survey), newsletter subscription.
  • Transmission of information from third parties: tour operators, travel agencies (online or offline), reservation systems and others.
  • Internet activities: Connections to La Bastide SARL websites (IP address, cookies in accordance with our cookie policy), online forms (online reservation, questionnaires, social network pages, connections with your social network IDs, exchanges with a chatbot).

For what purposes is your data collected and how long is it stored?

The following table shows the purposes of data processing, the legal basis and the retention periods:

Purpose/Activity

Legal basis

Retention period

Fulfilling our obligations to customers

Contract fulfillment, legal obligation, legitimate interest

10 years from reservation, in accordance with legal obligations

Management of room reservations and inquiries

Contract fulfillment, legitimate interest

For the duration of the stay

Management of the customer relationship before, during and after the stay

Contract fulfillment, legitimate interest, consent

3 years (non-members), 6 years (members)

Improvement of our hotel services

Contract fulfillment, legitimate interest

3 years (non-members), 6 years (members)

Carrying out analyses and combinations

Legitimate interest

3 years (non-members), 6 years (members)

Security and improvement of the use of the websites

Legitimate interest

13 months from collection of the information

Securing payment transactions

Legitimate interest

90 days for analyses and checks, then 2 years

Protection of people and goods

Legitimate interest

122 days from registration

Compliance with legal obligations

Legal obligation

Duration in accordance with applicable local law

Conditions of access by third parties to your personal data

We only share your data with a limited group of authorized persons and services within La Bastide SARL in order to provide you with the best possible experience.
These can be:

  • Hotel staff;
  • Reservation services;
  • IT services;
  • Medical services (if required).

Your data may also be shared with external service providers and partners, in particular:

  • External service providers: IT service providers, call centers, banks, credit card issuers, external lawyers, printers.
  • Social networks: When you log in via social networks, you authorize La Bastide SARL to access your public data of the respective social network.
  • Local authorities: We may share your information with local authorities if required by law.

Data security

La Bastide SARL takes technical and organizational measures to protect your personal data against unlawful or unauthorized destruction, loss, alteration, use and disclosure.
These include, among others:

  • Technical measures: Firewalls, encryption technologies (e.g. SSL).
  • Organizational measures: Access control systems, password protection, physical security measures.

Cookies and other tracking technologies

La Bastide SARL uses cookies and other tracking technologies on its websites.

Your rights

You have the right to obtain information about and access your personal data collected by La Bastide SARL.
You also have the right to have your data rectified or erased or to restrict processing.
In addition, you have the right to data portability and the right to give instructions on the processing of your data after your death.
If you wish to exercise these rights, please contact us at the following e-mail address: gerance@labastide.info

Updates

These guidelines may be updated regularly.
Please consult these guidelines regularly, especially when making a reservation in one of our apartments.

Questions and contact

If you have any questions about La Bastide SARL’s privacy policy, please contact our data protection officer at the following e-mail address: gerance@labastide.info

Last update : July 25, 2024

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La Bastide

81440 Puycalvel

France

welcome@labastide.info

© 2023 Peter Escher

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